Privacy Policy – Vibelingua

Effective Date: 13/06/2024

At Vibelingua, we deeply value the privacy of our students, users, and visitors. This Privacy Policy aims to clearly explain how we collect, use, protect, and, when necessary, share the personal information you provide when using our online language learning platform.

Vibelingua operates from Mexico and provides educational services remotely to students around the world. We comply with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and follow international guidelines such as the General Data Protection Regulation (GDPR) applicable in the European Union.

1. Data Controller

Vibelingua
Online language school
📍 100% remote operations from Mexico
📧 Contact email: hola@vibelingua.com

2. Information We Collect

When interacting with our platform, we may collect the following types of personal data:

• Full name

• Email address

• Phone number (optional)

• Billing or payment information (when applicable)

• Language preferences and proficiency level

• Class history, progress, and participation

• Voluntary feedback, surveys, and opinions

We may also collect non-personal data such as IP address, browser type, and on-site behavior through cookies.

3. Purpose of Data Processing

Your data will be used to:

• Create and manage your user account

• Provide access to our English and Spanish classes

• Offer personalized support based on your learning progress

• Issue invoices or tax receipts

• Send information about new courses, promotions, or service updates

• Comply with legal and tax obligations

4. Use of Cookies

Our website uses cookies to improve your browsing experience, analyze site usage, and offer personalized content. You can manage your cookie preferences through your browser settings. By continuing to browse, you agree to the use of cookies.

5. Data Sharing

We do not sell or rent your personal information. We may share data only when necessary for the following purposes:

• Processing payments via secure platforms

• Managing the technical operation of our website and classes

• Complying with legal obligations

All our service providers are committed to privacy and data protection standards.

6. International Data Transfers

Due to the global nature of our services, your data may be transferred to and processed on servers located outside of Mexico. In all cases, we ensure adequate protection levels, in compliance with Mexican law and international regulations such as the GDPR when applicable.

7. Your Rights (ARCO Rights)

As the data owner, you have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete data

• Cancel your data when no longer necessary

• Object to the use of your data for non-essential purposes

To exercise these rights, please email: privacy@vibelingua.com

8. Security Measures

We implement technical, administrative, and physical safeguards to protect your data against loss, misuse, unauthorized access, or alteration. These measures are reviewed and updated regularly.

9. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described or as required by applicable laws.

10. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.

11. Consent

By registering or using Vibelingua, you confirm that you have read, understood, and accepted this Privacy Policy and consent to the processing of your data following the terms outlined herein.